Negotiating the Nonnegotiable: How to Resolve Your Most Emotionally Charged Conflicts

Getting into conflict is easy. Getting out is the hard part. As tensions rise, we often become stuck in adversarial relations, and nothing we do seems to calm the situation. But there is a way out: In Negotiating the Nonnegotiable, Daniel Shapiro introduces a new generation of tools to bridge the divide. Drawing on advances in psychology and conflict resolution, he reveals the five hidden emotional forces that lure us toward impasse - and presents a practical, proven method to overcome them.